Last Updated: October 2026
Welcome to ExtrovertTech (extroverttech.com). By booking a remote diagnostic session or purchasing our IT support services, you acknowledge that you have read and agreed to these Terms & Conditions.
ExtrovertTech provides remote IT support and diagnostic services for computers, printers, networking, email applications, Microsoft 365, cloud services, software errors, and related IT issues.
Support is provided remotely using tools such as AnyDesk or Microsoft Quick Assist, with the customer's explicit permission. Service availability depends on technical feasibility, engineer availability, and the scope of the service purchased.
A one-time reservation fee of ₹49 is charged to book one basic remote troubleshooting session with an ExtrovertTech engineer. This fee reserves engineer time for the customer's specified issue.
The ₹49 fee is not a subscription and does not automatically renew. It covers only the service described in these terms and does not include unlimited technical support or guaranteed issue resolution.
The ₹49 booking includes one remote troubleshooting session for one reported issue, limited to a maximum of 60 minutes. Basic troubleshooting may include:
The engineer will make reasonable efforts to diagnose and resolve the reported issue within the included session. Payment covers the consultation and troubleshooting time, not a guaranteed repair.
Each ₹49 booking is limited to a maximum of 60 minutes, including the consultation and remote troubleshooting. The session starts at the agreed appointment time or when the engineer begins the consultation, as communicated to the customer.
The session will end when the included time expires. ExtrovertTech is not obligated to continue troubleshooting beyond the 60-minute limit without the customer's approval of additional charges.
Unused session time cannot be transferred to another issue, customer, or future appointment unless ExtrovertTech agrees otherwise in writing.
If the reported issue requires additional time, advanced troubleshooting, specialist assistance, or work outside the basic service scope, ExtrovertTech may offer a separate paid service.
The ₹49 basic troubleshooting service does not automatically include:
These services may be offered separately, subject to technical feasibility, availability, and an agreed quotation.
The customer is responsible for:
Remote access will only be initiated with the customer's explicit permission and for the agreed support purpose. The customer may monitor the session and disconnect remote access when support ends.
Customers must never share banking PINs, payment credentials, passwords, or one-time passwords (OTPs) unnecessarily. ExtrovertTech will not intentionally access unrelated personal files or accounts.
ExtrovertTech may suspend or terminate a session if access appears unauthorized, unsafe, unlawful, or technically unsuitable.
ExtrovertTech provides troubleshooting on a reasonable-efforts basis. A successful resolution, permanent fix, or prevention of future problems cannot be guaranteed.
Some issues may require further investigation, manufacturer support, hardware replacement, licensed software, administrator access, or a separate service. The original ₹49 fee does not guarantee that the reported issue will be fully resolved.
Customers are responsible for maintaining appropriate backups of important data before troubleshooting, configuration changes, software updates, or system modifications.
ExtrovertTech will exercise reasonable care while providing services. To the extent permitted by applicable law, ExtrovertTech is not responsible for pre-existing hardware faults, pre-existing data loss, failures caused by third-party products or services, or losses caused by circumstances outside its reasonable control.
To the maximum extent permitted by law, ExtrovertTech shall not be liable for indirect, incidental, special, or consequential losses, including loss of profits or business interruption, where such exclusion is legally permitted.
Nothing in these terms excludes or limits any liability or statutory rights that cannot lawfully be excluded or limited.
Appointments are subject to engineer availability. If ExtrovertTech cannot attend a scheduled session, it will inform the customer and offer a reasonable alternative or an applicable refund.
Customers are responsible for being available at the agreed time. If the customer is late, unavailable, or unable to provide the necessary access, the session may be shortened or treated as a missed appointment in accordance with the booking policy disclosed before payment.
The ₹49 fee reserves engineer time and covers the specified basic troubleshooting service. Refund requests will be assessed according to the disclosed cancellation policy, the services already provided, the reason for cancellation, and applicable law.
Refunds will not be denied where the customer is legally entitled to receive one.
ExtrovertTech may use third-party software, remote access tools, operating systems, cloud platforms, internet providers, or manufacturer utilities during troubleshooting.
Third-party products and services are subject to their respective providers' terms and conditions. ExtrovertTech cannot guarantee their availability, performance, or uninterrupted operation and is not responsible for independent third-party failures outside its reasonable control.
Information provided during a support session will be handled for providing, administering, and improving the requested service, subject to ExtrovertTech's privacy policy and applicable law.
Customers should avoid sharing unnecessary sensitive information. Personal information will be handled in accordance with applicable data protection requirements.
ExtrovertTech services must not be used for unauthorized access, unlawful activities, software piracy, credential theft, malicious activity, or violations of another person's rights.
ExtrovertTech may refuse, suspend, or terminate a session if the request is unlawful, unauthorized, unsafe, outside its technical capabilities, or involves abusive conduct. Payment and refund eligibility will be handled according to the applicable policy and law.
The original booking covers only the specified issue and the included session duration. Repeat sessions, unrelated issues, extended troubleshooting, and additional services require a new booking or a separate quotation where applicable.
ExtrovertTech is not obligated to provide unpaid follow-up calls, unlimited remote access, or additional work beyond the service purchased.
ExtrovertTech may update these Terms & Conditions prospectively by publishing a revised version on extroverttech.com with an updated date. The terms applicable to a booking will be disclosed at the time of purchase, subject to applicable law.
These Terms & Conditions are governed by the laws of India, subject to applicable mandatory legal requirements and consumer protection rights. Disputes may be addressed through good-faith communication where practical. Any legal proceedings will be subject to applicable law and the jurisdiction of competent courts.
By booking or purchasing an ExtrovertTech service, the customer acknowledges the service scope, ₹49 fee, 60-minute session limit, possible additional charges, and other applicable terms disclosed before payment.
For booking inquiries, technical support, billing questions, or clarification regarding these terms, please contact ExtrovertTech using the contact details published on extroverttech.com.